Shipping policy

At LUNA, we aim to deliver your order safely and as quickly as possible.

Order Processing

Orders are processed after confirmation. Please provide your correct name, phone number, and complete delivery address.

Delivery Time

Delivery time may vary depending on your city, location, courier service, holidays, or weather conditions.

Delivery Charges

Shipping charges will be shown at checkout or confirmed before dispatching the order.

Courier Delays

LUNA is not responsible for delays caused by courier companies, public holidays, incorrect address, or customer unavailability.

Incorrect Details

If the customer provides the wrong address or phone number, delivery may be delayed or the parcel may be returned.

Order Tracking

Once your order is dispatched, tracking details may be shared with you through SMS, WhatsApp, or email.

(By placing an order at LUNA, you agree to our shipping policy.)